Terms of Use

SebArne Tenant Support. Last updated 6th October 2026.

What this service is

These terms cover your use of the SebArne Tenant Support WhatsApp service, which you use to report maintenance issues and receive updates about your home. The service collects the details of an issue, suggests first steps where they are safe, asks for photographs when they help, prepares a reply and identifies a suitable trade.

It is not an emergency service

Call 999 where there is an immediate danger to life or property. Follow the emergency guidance for gas, fire, carbon monoxide, flooding, electrical faults and loss of security rather than waiting for a reply here.

What we ask of you

Give accurate information, and clear photographs where they are relevant.
Do not attempt work that is unsafe, or that needs a qualified trade, where doing so could make the damage worse or put you at risk.
Tell us promptly if the situation changes or gets worse.

Guidance is preliminary

Any first steps, likely trade or cost range given through this service is preliminary. It does not replace an inspection by a qualified person, and costs can change once the work has been assessed properly.

Replies and timing

Delivery and response times are not guaranteed. Messages are handled by a mixture of automated processing and human review. A reply is not an authorisation of work or a confirmation that an appointment has been booked. Appointments and final costs are confirmed separately.

Contractors

Where work is needed, your contact details and a description of the issue are shared with the contractor asked to investigate, quote for or carry out that work, and for no other purpose.

Your information

Information you send is handled as set out in our privacy policy. You can ask us to delete it by following the data deletion steps.

Questions

Message +44 7835 542832 on WhatsApp.